Join Date: Mar 2007
Programs: DL Plat, AA Plat, HH Diamond, Marriott Gold, SPG Gold, AMEX Plat, Merrill+, Citi AMEX Chairman
Posts: 463
I cannot compare it directly to Schwab. However, Merrill+ has been pretty good. I have used them for simple dinner reservations and some moderately complex travel information. I have not used them for hard to get dinner reservations.
Initially I was not a fan of Chairman AMEX concierge due to some really bad service. However, they are starting to prove their worth. I use them more than Merrill+ and AMEX Platinum.