FlyerTalk Forums - View Single Post - Enhanced gate "reader" boards and Employee class

Dec 12, 2001 | 6:57 pm

#5

Buster CT1K

Join Date: Jul 2001

Location: NYC

Programs: AA ExecPlat; UA gold; Hyatt L. Globalist; Marriott gold; Hilton gold; FB silver; National EE

Posts: 6,433

Quote:

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by DHAST:
...there is a numbers game that the entire system is required to play.</font>

Then it should be a good excuse, within the "system," for the departure to be slightly delayed due to gate agents' processing of upgrades. As you say, the entire system must play the game. But if the rules of the game do not correctly incentive proper customer service... Change The Rules.

[This message has been edited by Buster CT1K (edited 12-12-2001).]