Originally Posted by
oklAAhoma
AFAIK AA does NOT send compensation to everyone on the plane in these situations. And as far as I can tell, the passengers who receive said compensation are chosen on a somewhat random basis.
I can recall a number of times when a lower fare and/or lower status pax received an unsolicited letter of apology and compensation, while his higher status and/or higher fare companion did NOT. As always, YMMV.
My information is based on actual conversations with Customer Relations. As I said in my post, since I've called them to convert the compensation miles to stickers, I've chatted with them more than once. I stand by the information I posted.