Originally Posted by
iamthehpt
I sent AA an email advising them how much I appreciated the fact that the crew chose to fly so that we, their passengers, could spend the holidays with our families, even though it was at the expense of time with their own families. Today, I receive an email from AA apologizing for the flight delay and advising me that they are depositing 3000 bonus miles in my account. I don't think that AA understood the intent of my letter -- it was NOT a complaint in any way, shape or form, nor was I seeking compensation. It was a thanks to the crew for a professional job. I don't feel right accepting the bonus miles, but the email was a "do not reply" email. Oh well!!
I assume you used the web form at "Contact AA" -> "Customer Relations"?
Did you select "Complaint", "Praise," or "Suggestion"?
Originally Posted by
captaink
I sent an e-mail regarding a positive experience at DAL, but never got a reply. Perhaps I should have said "They took care of my bags without delay...
I often don't get any reply, especially for "Praise" and "Suggestion"s, but also for "Complaints". And most of the replies I do get are form apologies with no miles, even for multi-hour delays and involuntary reroutes.
Originally Posted by
oklAAhoma
AFAIK AA does NOT send compensation to everyone on the plane in these situations. And as far as I can tell, the passengers who receive said compensation are chosen on a somewhat random basis.
I can recall a number of times when a lower fare and/or lower status pax received an unsolicited letter of apology and compensation, while his higher status and/or higher fare companion did NOT. As always, YMMV.
I've never received an unsolicited apology or miles.