Originally Posted by
Bondiboy
You did not make clear if you were in fact a diamond, but even if you were there is no promise of an upgrade to the Club Floor at international properties:
As I see it, it was your decision to use the hotel phone to call the US Customer Service center. Did you try the UK reservation center (th e number is on the back of the Diamond Card and then ask them to transfer you if they could not help?
My advice with regard to your first complaint is (1) read the GP T&C and (2) move on.
With regard to your second complaint re foreign exchange charges, I would have started with discussing the issue with my credit card company since the amounts involved were (or should have been) equaled out. If because of an incorrect charge you lost money because of currency fluctuations then the hotel should reimburse you.
1. I did call the UK call center, it was a 10 minute call because I was on hold for 5 minutes. Sorry, I should have been more clear, rooms were available in the Regency Club but they wanted me to pay 70quid more for the second night if i wanted a Regency Club room. So the IF is not valid.
T&C
Outside of the U.S., Canada and the Caribbean: If Regency/Grand Club rooms are sold out, Diamond members will receive an upgrade to the best available room, excluding suites, plus complimentary Continental Breakfast each morning of their stay for each guest registered in their room.
2. Currency fluctuation is usually less than the 3% surcharge credit card companies charge for foreign transactions. I'm willing to pay this for charges I authorize, not for Hyatt mistakes.