Originally Posted by ANDYBNJ

I have seen this enough that I don't ask any more, but this is a good example of how beneficial screens in the gate area listing passenger upgrade and standby status would be.

You’re correct in saying that tracking upgrades is not the most important thing that a GA is responsible for. Where you’re wrong is, one of the most important responsibilities that any GA should be concerned with, is giving out accurate information to your customers no matter how old it gets. Better to tell a passenger that seats are still open and if they are still available after boarding you will upgrade elites on the plane.