Of a total of 6 letters, 4 E-mails, 2 phone calls- all to different people/offices I got the following response:

- 2 letters from the lady at UA customer service I talked, the first one inluding a $ 50-off cert, the second one insuring their concerns about this situation. My guess is, the second one was the a response to all the other letters, which got rerouted to her.

- 2 "canned" e-mail responses.

I doubt that the gentlmen Goodwin, Dutta, Atkinson even know my/our concerns, yet even would take/have the time to read our writings.

Still keep my fingers crossed!

And for the UA beancounters:
What does cost you more in the long-term?
Keeping UA Connx with minimal technical/upgrade support or hiring DOZENS of reservation agents to staff the clogged-up reservation lines???