Opus-
Your points are valid, but United has not done anything to remotely match the actual booking capabilities of the web product to what UA Connection has. At my company, we have a product which hasn't been enhanced in years as well. It is a DOS based information reporting service. It's sunset will occur in about 2 years. It's trouble free, we're surprised that more customers haven't converted to more updated,feature laded options. It will be killed because of the resource requirements to support it for testing and customer service BUT it will only go away after SIGNIFICANT improvements are availbable on other platforms including the web.