I recall reading a while back lots of positive comments when Jim Davidovich from UA was on some kind of live chat here. He sounded like a plugged in sorta guy that even read FT. Sure, he has no direct input to ual.com, but does anyone here have his direct email? A senior exec. getting one concerned email and passing it on internally has more weight than 500 emails to "canned Kathy".
If someone has Jim Davidovich email please post it, and I and others might try it.