Well,
I'm not sure I can call it true "progress" because I don't detect any serious headway being made, but this reply I receivef from our buddy "Greg" at least makes it appear he read me e-mail.
I sent back a note and asked him whether any of this meant they are or would re-evaluate the decision.
Also, it sounds like Jane Costello from the WSJ expects to run her "story / column" on this topic in the next week or so.
Hello Steve,
Thank you for the follow-up.
Our senior management is currently aware of our passenger's frustrations
due to the discontinuation of the United Connections software. We are
tracking all of the responses sent to our attention which will be
compiled into a report that will be shared with the interested
individuals internally.
As you sent your earlier message to Mr. Goodwin, he is also aware of
your comments and dissatisfaction with our decision.
We continue to make improvements to our website on a daily basis. Great
strides have been made in the last couple of years in all areas of the
website and we're proud to be pioneers and innovators.
We appreciate the time you have taken to share your feedback with us on
this issue and hope to retain you as a valued customer within United
Airlines.
Regards,
Greg