Originally Posted by
flyinryan
Nah, I snuck in a quick 75K EQM before I bothered to post here.
(yes, I did.)
And many thanks to a great OnePass service center. I e-mailed about a comp to PLT this morning. I got a response, and took a photo of my UA1K card, cut n pasted my UA 2007 statement, put it all in a Word doc, e-mailed it off and blammo: a couple hours later, I'm PLT.
Now, whether I
keep it - that's a different story. But as I said: I really will give CO a fair shake. And so far, so good. ^
After you fly CO and get to enjoy new, clean planes and other amenities and folks that actually enjoy working for CO...you will not look back at United Airlines and miss those SWUs. A
nd what you really should do is send a letter to Uniteds CEO and let him know that you have left, where you moved your business., and why. Feel free to tell your other UA flyers of your CO experience and get them to switch and send those letters to the CEO.
I am sure UA knows that the cost to get a new customer is probably 10x or more than of keeping an existing UA frequent flyer happy.
I have had the unfortunate experience of flying United once...and I was not impressed at all. Planes were old, dingy, gate agents were crabby, and flight attendents were not friendly. Its all about customer service and if an airline can't provide decent customer service then why are they around?
I would not be surprised to see one of the majors go under/get bought out this year with oil prices at $100 per barrel.