Originally Posted by
hhoope01
Which is why contacting the GM directly rather than going through the front desk personnel might help get the issue solved. In all likelihood, Marriott Corp will get the GM involved as well. So why have Corp in there as a middle man? Just another chance for things to get messed up.
See the Op's post above.
The GM is as incompetent/uncaring as his staff.The property needs to be smacked from on high.
Althiough it seems Marriott does not hold its franchisees to the strict brand standards that it used to,as it is slipping down the tubes as well.
Good luck OP,and I would give the GM 7 days from your original communication with him(phone,email,snail mail)and then escalate it.If the GM does not contact you make sure that is noted in your communications as well.