Originally Posted by
bigguyinpasadena
This is incredible-but totally understandable given Marriotts no training policy for the front desk chimps.
Which is why contacting the GM directly rather than going through the front desk personnel might help get the issue solved. In all likelihood, Marriott Corp will get the GM involved as well. So why have Corp in there as a middle man? Just another chance for things to get messed up.