Originally Posted by sadhakim

I wanted to get the FT community's opinion on this to figure out if i'm being unreasonable or whether I should complain about two issues I've had with Hyatts.

In late november I stayed at the Hyatt Birmingham in the UK. I was staying at the hotel for two nights, and upon checkin they said they would give me a club room one night and I had to change to a non club room the next night. Seeing as I was only there for 2 nights I certainly did not want to change rooms. They claimed I was not a diamond member and therefore I was not eligible for a free room upgrade. I asked them to call goldpassport, they refused. I got into my room and called the goldpassport number. They sorted out the issue. Upon checkout I realized they charged me 5 quid for the phone call (to their own customer service line). Would you complain about the charge?




Two weeks ago I stayed at the Grand Hyatt Washington. Upon checkin the front desk agent told me I was checking in a day late. I had changed my reservations 2 weeks in advance and online it definetly stated the correct checkin dates. I told this to the agent and it appeared she corrected the problem. I just got my credit card bill and I was charged for the nights hotel bill (the no show night). I called up the hotel and they are issuing a credit, but seeing as I have a non US credit card, i'm billed the exchange rate, so I'm going to lose ~20$ because of the bill and refund.

I know both amounts are small, but when the Hyatts charge me 10$ to receive a package they are nickle and diming their customers so I think its only normal we do the same. What do you guys think??