What happened at the Grand Hyatt in Berlin?
We enjoyed our stay there and found the complete opposite of you.
No suite but first class excellent club floor rooms and polite well meaning team members.
My only complaint as silly as it sounds was a 20 dollar single bottle of Perrier that I let them get away with for not asking first in advance the cost
I liked the stay so much I let it go.I didn't order a second one
And the meal looked like a deal after the bottled water charge
The odd thing was that other brands were in the expected price range for a hotel