<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dingo:
I've had this happen to me as well at the RCC in ORD. I was trying to upgrade my wife and I and was told that I couldn't upgrade her because she had a different last name than I (hypenated). It's a cop out for already lousy service within this company in my opinion.</font>
Wow, that is bad! My wife uses her maiden name for all documentations. Looks like that I'll have to start to carry our marriage certificates from now on.
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Cheers,
W