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Old Nov 26, 2001 | 9:30 pm
  #5  
cblaisd
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Join Date: Jun 2000
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by PremEx:
...But you'll even find some agents don't want to give that up either.</font>
In DEN once, after some exceptionally good service by a CSR post-bump, I told her I wanted to send a letter to UA complimenting her and asked for her name or file number. She said "I'll give you my name [and she did] but not my file number -- you can get into too many things with my file number."


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