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Thread: agent won't reveal name "for security purposes"
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Old Nov 26, 2001 | 7:52 pm
  #2  
dingo
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Join Date: Sep 1999
Location: Charlotte, NC USA
Programs: AA EXP; Marriott Lifetime / Annual Titanium; Massively Missing Starwood
Posts: 5,442
I've had this happen to me as well at the RCC in ORD. I was trying to upgrade my wife and I and was told that I couldn't upgrade her because she had a different last name than I (hypenated). It's a cop out for already lousy service within this company in my opinion.
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