Originally Posted by
me4yankees
General Reservations - Manila and Mexico City
At certain times of the day I've called the general # and had people in Tempe and what must have been Winston-Salem (can't mistake that NC accent!) - so it's the luck of the draw. I've determined that it's not worth wasting my time with a reservation problem unless it's seriously minor if I get Manila on the phone - I just go to the airport counter to fix the problem. I'd rather pay the $4 to park and fix it than sit on the phone for 45 minutes with someone who can't do anything I want. Even the supervisors can be frustrating.
Simple stuff (like schedule changes) are fine through Mexico/Manila; anything else I pray for a southern accent or just go to the airport.