FlyerTalk Forums - View Single Post - Is the call center outsourced?

Dec 28, 2007, 10:03 pm

#11

me4yankees

Join Date: Jan 2006

Location: San Francisco Bay Area

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Quote:

Originally Posted by ConciergeMike

I at first thought the peon call center was India, but since someone said Manila, that makes a lot more sense given the accents I was hearing. They're still awful...is it normal for an airline CSR to not be able to tell what the previous leg to mine is so I can track the aircraft?

I have heard that Shares does not provide as much flight info as Sabre did.