FlyerTalk Forums - View Single Post - Is the call center outsourced?

Dec 28, 2007, 10:00 pm

#10

ConciergeMike

FlyerTalk Evangelist

Join Date: Apr 2006

Location: Under the Liberty Visual to 27L at PHL. Stranger in a strange land - a Devils fan in Flyers country.

Programs: PWP Le Chancelier des Clefs d'Or || Sarcasm, Anti-Stupidity, Obscure References top tier member.

Posts: 24,061

I at first thought the peon call center was India, but since someone said Manila, that makes a lot more sense given the accents I was hearing. They're still awful...is it normal for an airline CSR to not be able to tell what the previous leg to mine is so I can track the aircraft?