Originally Posted by
SS255
I went to Mexico City in May, and I was very surprised at how few people in the tourism industry could speak more than just a few words of English, considering Mexico's proximity to the U.S. If what I experienced was any indication, it must be very difficult for US to populate its offshore call center with people who are fluent in English.
And the same might be said for the low number of native English speakers in the US that do not know Spanish!