I have notice that many flight attendants are very burnt out and many got mistreated by the public. How do we keep the good ones and report the bad ones? I have written many praise letters and some got immediate attention but some just went by the sidelines even though I usually give constructive criticism and I do wait 48 hours before I write letter of concern (I don't like to use the word complaint) because it doesn't fix the problem. Many airlines these days offer great incentives for their personnels for a job well done. Do the FA actually get terminated for bad behaviour? Does the airlines actually look at those suggestion letters? I really wonder