Originally Posted by
RealDLInsider
its even more important that we provide greater transparency into when and where award seats are available. Over the last several years, many airlines have added multiple partners which provide additional access to award seats, but calls to our reservations staff and technology (search tools) to find these award seats are inadequate and result in very lengthy talk times. One of our goals is to provide greater transparency and awareness of where award seats are and provide to each customer not just transparency, but the ability to pick and choose when they want to fly and at various mileage rates. This is yet one more thing Delta will commit to during 2008.
This should be Priority 1+ if you ask me. Right now I feel like my miles are stranded in Delta it's so hard to find award seats, and while the design of your new website should theoretically make it better, when I search for an award I've found that the calendar will show SkySaver as available, yet when you go that date only SkyChoice is highlighted as the least expensive option, leaving me scratching my head.
I think NWA's new award booking tool is very good, especially at searching multiple partners, you should be looking long and hard at that and trying to do one better (i.e., including even more partners than they do).