I do not kid you, this is the reply I just got back from the Web Support "Deals and Promotions" TTU...


Dear Steve B.,

Thank you for contacting nwa.com Customer Service.



Thank you for choosing Northwest Airlines. We value your patronage and
consider it a privilege to serve your travel needs.

Sincerely,

?????
nwa.com Customer Service


I guess they decided not to put anything into the cut-and-paste entry. So... aside from thanking me for contacting them, thanking them for choosing Northwest Airlines, showing they value my patronage, and considering it a privilege to serve my travel needs... where's the status on my cert, or milage refund?

NW Scoop, where are you (sung to the Scooby Doo theme)?

Steve B.