FlyerTalk Forums - View Single Post - Is the call center outsourced?
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Old Dec 28, 2007, 6:03 am
  #2  
BostonMark
 
Join Date: Sep 2007
Location: Palo Alto, CA
Programs: Air Canada Elite 35; United Gold (maybe Platinum?)
Posts: 1,073
Some of them are. The International Awards Call Center seems to be in Mexico City. I think there may be some general reservation lines in Manila too.

The CP line is Winston Salem, NC. The Gold and Plat line are both Tempe based I believe.

I feel like US does less outsourcing offshore than other airlines, particularly UA.
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