what is FAM? if its some corporate person from the airlines... don't think that's the case. i overheard her (the wife of the couple that got my seats) conversation at the baggage. she is just someone's mom. i was told by the manager at the terminal that it had to be our seats. they specifically came looking for me at the gate just as we were arriving there. then they broke the news to me.

i gotta say... their way of downgrading (even though i liked all the agents i spoke with) was a bit humiliating. you can't offer a product like this (as someone in an earlier reply pointed out) and be irresponsible with it. they should have offered to rebook me in first on another carrier at their expense. Or offer me a free flight in first... not some vouchers that don't cover a first round trip (as was pointed out also... each leg on vx is more like 699 in first). How does a new carrier win over customers like this? they don't.