Originally Posted by
bhmlurker
I would not pay a single cent. Already I'm paying 10-20 dollar extra per domestic tix to stay with UA instead of go DL, and when I do fly DL as a nobody my first call goes to American call center. If DL can do it, so can UA.
AA also does a very good job of answering calls using Americans in America - usually with little to no hold times and requiring no status for the privelege of speaking to someone in our country who understands our language and geography.
United should do the same and abandon the offshore call centers.