So sorry to read you had a bad trip. I, too, would be pretty upset if I was downgraded to coach without so much as a reasonable explanation.

What was the load factor in the coach section? Reason I ask is because we had absolutely no "walk through traffic" from coach into the first class section to use the restroom, etc. I wonder if the load factor in coach was high on your flight which could explain (?) the traffic in the first class section?

As to VX being a budget first class, I'll gladly settle for lack of linens, ice cream sundaes, etc in lieu of the fantastic seats, RED IFE and terrific attitude of their employees. But I respect your opinion, shadabing.

A favor, please: Please report back on the outcome of your debate with VX corporate regarding the $500 voucher you're not interested in. It's pretty much unanimous the in-flight and counter/gate crews are very customer focused, so it will be very helpful if you report the outcome of your dealings with VX corporate. Thank you in advance!

Again, sorry to read of a downgrade first to coach ... on Christmas ... of all days!