My memory on this could be a little rusty as this conversation took place sometime ago, but from talking to Pudding Guy at a get-together (and I think he posted all this as well), they first told him they never received his package - this though it was large, insured, sent special delivery, etc. (I guess it's open for debate whether that was intentional or not.) Then, when they "found" it (I think he explained he had copies of everything), a company rep called him and, as I recall, said things like, You realize this violates the rules, we're really not supposed to honor this, you took advantage of the situation, etc. I do know it took a bit for them to realize they could make lemoncello out of lemons and embrace him and the positive PR he gave them.

[This message has been edited by letiole (edited 08-07-2002).]