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Old Dec 26, 2007 | 10:31 am
  #1  
shadabing
 
Join Date: Oct 2007
Location: Los Angeles
Programs: UA, skymiles, AAdvantage, continental one pass, ANA, Hilton, SPG
Posts: 411
VX First Class... uh... BAD

farnkly, i was surprised with my f class experience on vx.http://www.flyertalk.com/confused.gif i was excited to experience the vx product. pics look great. reviews sounded good. i think one has to go into it realizing: this is a budget carrier, the first class product is very much budget:

vx 318 lax to jfk - 12/20: no lounge. no priority with baggage. seats are nice. IFE is excellent. but you are NOT really in a separate cabin. The entire flight people pass through the cabin to use the lav. Constantly. If you're an isle this is an additional annoyance.

vx 313 jfk to lax 12/25. this is where it got bad for me. bumped to coach. yep i said it. the manager at jfk was super polite and apologized. tried to explain that they "needed" the seats for a "good reason" but was not "allowed" to explain. i thought it would be a criminal transport, a heart, a very ill individual. Nope, got on and it was just some lady and her husband. VX is refunding that leg to me plus a $500 voucher. Don't want a voucher and i plan on discussing this with them. Don't wish to use their product ever again. It just simply is not a real first class product... even for the price. They should convert the seats to coach. its fine for coach. FAs were very polite. Loved them. Its vx corporate i am really disappointed with. If you want to attract people to F class you can not do this. I booked way way back even before the route was traveled. I am an Elevate "founding member". Me and my wife were looking forward to traveling F round trip. Very very disappointing to have to cram into coach. If we knew we would have arranged for slightly more money on a "real" carrier... even united p.s. business. (yes, i've read about their lav problems but it still sounds way better).

by the way, seats were open on the flight. Not a full flight. Today, the 26th, is a much more heavily trafficked time of year. Airport was not at all crowded on 25th... which is why we traveled then... expecting things like this not to happen.
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