<font face="Verdana, Arial, Helvetica, sans-serif" size="2">- I secretly wished for coupons or bonus miles to acknowledge this experience and to encourage our future travel, but we received nothing (any parallel experiences on the list?). On the other hand, the contract is for safe travel from one place to another, and safety is much more important than marketing commitments, esp. in these times</font>
After a similar but slightly less scarey event (blown tire on take off on a 727 out of DEN), I received a very nice apology letter from a UA VP. Very nice touch, and more than I expected.