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Thread: flying LH F with an infant
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Old Dec 26, 2007 | 5:25 am
  #73  
supermasterphil
 
Join Date: Aug 2006
Location: MUC (home), DUS (office), XXX (customer)
Programs: LH, AB, SPG, CC, Sixt, EC
Posts: 6,332
Originally Posted by Moranguinho
Hello, I need some help:

I have a flight FRA-GRU in LH F tomorow, and my 11 month old daughter will be travelling with me. My problem is, that the SEN line can not help me with the reservation of the baby bassinet. They say, that it is not possible. Also the supervisor could no help. But I know, that it IS possible (because I have done it some month before, it was no problem the last time).

Does anybody know the magic words, that the callcenter agent has to enter into the computer system to get the reservation done?

Thanks!
Have you tried to call a second or third time? This might do the trick, some agents are just more experienced than others...
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