Originally Posted by
United737522
Major
That phone number is probably swamped by 1ks who need rebooking and an employee should not hand it out like halloween candy to those who have not earned it.
No arguments here, United737522. I got the sense that the ticket agent did not want to explore available options. He said it was "not his job". I was perplexed at that remark - why do those big signs say "ticketing" I thought, but didn't say it to him. But when he offered the number (without me asking for it) I could hardly turn it down!