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Thread: Anybody notice that Amex is least likely to resolve a disputed charge in your favor
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Old Dec 25, 2007 | 2:16 am
  #39  
biggestbopper
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Join Date: Jan 2006
Posts: 4,020
Originally Posted by frank_10b
As a contrast, I got a flat tire on a car while in Europe, a police man helped me change the tire. The major rental car company, not saying which one but it starts with a H----, charged me over 700.00USD for "damage" to the car. I disputed it twice with AMEX and they ruled against me! It really seems to me that AMEX is more interested in protecting major merchant partners than the consumer. Something similar happed to me years ago with the same company and a citi card MC and MC ruled in my favor. I may dislike Citibank, but I have to hand it to them they were much better than my experience with AMEX. I have stoped using AMEX.
Sounds as though a trip to court would have been in order. The card company's determination of the dispute is not final, it is only a step on the way to court--should you be inclined to do that.
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