ScottC, I agree with you on the loss situation. A big airline may have a loss because of an error (e.g. wrong input) made by a person (just think of the bad feelings of the person about his/her mistake. We always refer to "LH", "BA", etc. - but there are PEOPLE behind doing their job). The airline looses money and should normally not get into finacial trouble becuase of the small error. In the past we had posts about automallone (points transfer to Hilton): in such small (?) companies such an error may lead to enormous financial difficulties.