Myself and my group of high spending AMEX holders always tell stories of how AMEX always has done the right thing. A friend of mine who works for them also gives me tips on what happens internally so if you have a specific problem that seems to be handled unfairly, there are other ways to get someone to look at it. Just make sure it's an AMEX card issued by AMEX and not an AMEX branded card issued by another bank like Citibank. In that case your resolution may vary.