Originally Posted by SteveinA2

I was unable to check in online today for a flight purchased in April and upgraded with miles at the time of purchase.

The agent told me that the reservation was cancelled by "Enterprise Services" on 11/12 at 4.44pm

As one would expect the flight is now sold out.

I offered to cancel the whole trip if I received a refund but was told no.

The reply from the agent was "his supervisor told him to say I cancelled the reservation at 2pm today." This contradicts the initial story and also I was on the phone at 2.05pm so it is highly unlikely two FC seats would be sold in the 5 minute period.

It looks to me like Someone decided the Full fare revenue was worth bumping me.

Does anyone know who "Enterprise services are?"

What recourse do I have?

Anyone know if any contacts at USAirways that could help?

Steve