I must say that the Warsaw Intercontinental as a hotel is one of the better IC. But some of the staff are like chameleons. The majority are exceptional at what they do and no one can fault them, but the moment you start to passing above the 40th floor to the club lounge it all starts to change. It starts off with a host in the club louge that is usually courteous when checking in, then after 4pm (I Believe its shift change) the most snobbish and on occasion rudest staff come into being. It may just be my experience, but I have stayed in Warsaw Intercontinental over 20 times in the last 18 months and it never ceases to amaze me. Then again it could be me.