[QUOTE=KenfromDE;8908002]. He arrived at the gate in time to see the plane push back the usual couple of minutes early dispite the fact it is forecast to arrive in PHL 5 minutes early............Since he still had the DTW/PHL boarding pass and the computer showed it was canceled for maintenance, the MSP gate agent provided hotel and meal vouchers.


The first MSP/PHL morning flight was overbooked. Having already missed work, they volunteered. So not holding the plane at the gate until the SCHEDULED departure time cost NW a hotel room, 2 $300 air vouchers and numerous food vouchers.