<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by xyzzy:
I was a Premier Executive w/UA for a number of years and after moving out of Chicago and not taking them as often they seemed to drop me like a hot potato.
They never got my change of address in their system properly and sucked the last 40k miles out of my account after 3 years of flight inactivity -- despite mileage being credited from partners. Of course, I never realized that while I still was receiving their Mileage Plus Dining (or whatever it was called) information I wasn't recieving activity statements.
You'd think they would have wanted to keep a fairly loyal customer.</font>
I had similar experience with UA's service - it was downright awful. They failed to credit miles and acted like I was bothering them to ask for it and also acted like they did not give a rat's a** if I went with another airline. I have abandoned flying UA too unless I have to. I kept the account open after moving 5k of the last 7k to Hilton just in case. At least for now, if I have to fly UA I would credit the miles to DL instead.