<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by xyzzy:
I was a Premier Executive w/UA for a number of years and after moving out of Chicago and not taking them as often they seemed to drop me like a hot potato.
They never got my change of address in their system properly and sucked the last 40k miles out of my account after 3 years of flight inactivity -- despite mileage being credited from partners. Of course, I never realized that while I still was receiving their Mileage Plus Dining (or whatever it was called) information I wasn't recieving activity statements.
You'd think they would have wanted to keep a fairly loyal customer.</font>
I feel the same way. I've been either Premier or Premier Executive with UA for several years. A year and a half ago, I moved to FLL and switched my allegience to AA. I would think that UA would send me a "we miss you" type of letter, perhaps with a discount coupon or upgrade to entise my return. But I never heard anything from them. And yes, they have my updated address info as I still do have non-flight account activity.