<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by FullFare:
crank: wouldn't you agree that it is still important for the long-term viability of the company to have revenue (paid by PAX) to exceed expenses (salaries of pilots, FA's, machinists, reservationists, ramp workers; fuel; debt, etc). </font>
Fullfare, yes, fully agree on rev must be greater than expenses for long-term survival. I think employee-morale affects both rev and expenses in that concerned PhoneResAgents & Check In Agents & Flight Attendants will make the flying experience much better, and thus increase the revenue side. Concerned employees will also lead to greater productivity, and thus, improve the cost side. Implementing the cost-saving techniques may take some time but when the employees are eager to please the boss and the customer, the long-term goals are more readily attainable.
[This message has been edited by crankyusi (edited 10-28-2001).]