FlyerTalk Forums - View Single Post - Sheraton Suites Calgary: Pepper Spray on the 12th floor

Dec 19, 2007 | 5:35 am

#6

KENNECTED

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Join Date: Oct 2003

Location: New York, NY

Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred

Posts: 10,869

Quote:

Originally Posted by sc flier

As for the Club Lounge, the hotel is not required by SPG to offer you anything at all. It's nice that they do, though.

From the T&Cs:
"Lounge access is not available if a lounge is at maximum capacity or if a lounge is closed for any reason."

This is a prime example of a person complaining, but, based solely on the way the post was written, they don't (appear to) know the terms of the SPG program. How can you complain about a benefit, if you don't know what the published benefits are?

Since the club is closed, I would be interested to know if the hotel automatically did this for anyone who booked club level or who would be upgraded to club level?

Quote:

Originally Posted by super-mileage-fan

I think you should be entitled to reasonable "replacement value" not "present day value" if a hotel loses your laundry.

Overall, I wouldn't ask for additional compensation if you are satisfied with the hotel. It seems that lots of people on FT request compensation for every little thing, and that doesn't really help the system.

Operating a hotel is hard, and you shouldn't hold their feet to the fire for random crap. On the other hand, both the laundry and phone call disturbance reflect poorly on a hotel.

I know Starwood holds itself to very high standards, and if you are dissatisfied, politely asking (but not demanding) a small discount (say 4% of your stay) paid in dollar or points for the totality of the experience sounds reasonable to me.

You don't have a right to compensation other than your laundry. It's all how you approach the situation and how you treat the relationship between you and the hotel.

super-mileage-fan, thanks for that correction. ^

I don't understand this rash of "compensation" threads either. Work out things AS they happen, not after the fact or after you've left the hotel. If it so important that you need compensation, alert the hotel of the problem immediately, give them an opportunity to fix the problem BEFORE you depart - not days or weeks later then come here to FT to ask us what compensation you're entitled to.