Flew them in December from ORD-MXP-BOM and the transatlantic portion was non-smoking on a 767 (really , really old) and the MXP-BOM (MD-11) was smoking in the last row 5 only. Not too bad. Their food is just OK. They had sort of a moving Buffet which was different. Hit or Miss. I expected much more. The in-seat video on the MD-11 was locked and unavailable because of the Swissair episode. The seat were okay. Comfy and all but nothing like the new business class seat on many carriers. On a scale of 1-10, they're a 6.