I would forward your comments to the customer care department along with your flight specifics. This is the type of feedback they need to help weed out bad apples. We all have bad days at work, but the use of an iPod is unsafe.

http://www.continental.com/web/en-US...r/default.aspx

CO Insider - please PM the original poster if you feel this is something that should be addressed from your office as well.