Yeah, hard to believe. I mean, it's plain english. The "supervisor" actually said "It doesn't matter what the words say" and twice "I can't believe that you have a problem understanding this". At one point she conceded that LAX-AKL was a "flight" and not a stopover, but then when I said what was the difference between that and CHC-SYD and a PER departure she got very wishy washy and then we were "disconnected". It's now three agents (one NZ and two UA) who are actually trying to contend that somehow AKL and CHC count as a stopover each when the language clearly says the opposite.

Well, I did get a lead on another agent who I am going to try if this doesn't clear up tomorrow (I need a Canadian TA to make this work even though I am in the US). I feel badly that the current agent has put a decent amount of work into it, but she doesn't seem to be able to be able to get it done and I am running out of time. Not sure what the ethics are of this.

Also not sure what effect it would have that she's actually made reservations, but can't get it rated. Can I make another reservation with a different carrier desk? Will there be some issue with double booking? Not sure how that will work.