I have been disgusted trying to find out information on early morning AMS-LHR/LGW flights in the past disrupted by mistbanks or the liquids scare terror day when nobody has been available in NL (which as I am cognisant of certain Little Nederlander aspects I'm not terribly surprised) or in the UK (an hour earlier) or 1-800-AIRWAYS in the States (closed at 1 am Eastern time). Shambles.
Given that "alternatively you may contact any of our oneworld alliance partners" is oft-repeated tripe, pity I didn't ring up Hong Kong then. Oh. No. Wait. Common sense, sorry.