Originally Posted by
supermasterphil
Growth automatically means at some point to get internationalized, add up products like BC/FC, etc.
Really? Better call WN and let them know that they aren't growing correctly
Originally Posted by
sfozrhfco
Actually B6 is a top level US based carrier despite the fact that they have no BC/FC and that their FF program is limited. They have satisfied customers, great staff when you have to call in (think the horrors of the UA's automated system which dumps you off to an untrained contract worker), an excellent website, etc. Terminal 6 at JFK even has takeaway vegan meals now.
I'm not sure what you mean by "top level" but surely food services in the terminal can't be the dominant factor. I agree that the employees are generally happy and I like the comfort on the plane. There are a lot of ways to define "best" and I think that B6 excels in many of them, but that doesn't make them a great partner for LH from a strategic perspective in terms of connections and such. A J passenger from FRA isn't going to want to fly in Y from JFK to wherever they're going. This was discussed a LOT in
another thread.