Again, it's a matter of effective communication that comes from sound leadership. It's something that is evident in any enterprise whether it's the screener at the checkpoint or the sales clerk at the department store or sales representative at the conference room.

But you overlooked the point about the next time the screener sees something out of the ordinary. And that's the sad part of the story and the reason I am so highly critical of that three-striped clown who failed to show an ounce of leadership when the situation demanded it.